✿ General Information ✿
Will You Be Restocking?
Restocking will vary on a number of factors. Any restoking information will be made available either through newsletter or social media post.
Can I adjust/cancel my order?
If there is information you need to change or you need to cancel your order after making your purchase, please contact me immediately at saaguco@gmail.com. Please keep in mind that once the order has been shipped, I will not be able to make any changes!
If you wish to cancel your order, as long as I am contacted before it is shipped out, you will be issued a full refund!
Please allow at least 7-10 business days for the refund to process.
Do you take commissions?
At the moment, I am not taking commissions.
Do you accept refunds?
Unfortunately, all sales will be final. Unless you need to cancel an order before processing/shipping or you paid for an item that I no longer have stocked.
Part of my order is missing.
Oh no! Apologies in advance! If you're missing an item, contact me at saaguco@gmail.com and a replacement will be made right away. If that item is out of stock by the time I am contacted, a refund for the missing item will be issued.
Please allow 7-10 business for refunds to fully process.
Do you sell digital products?
Yes! digital purchases will receive a digital file to download after checkout.
Please keep in mind all digital purchases are final, no refunds. However, if you have issues with your files, please reach out to me at saaguco@gmail.com and I will accommodate!
✿ Shipping ✿
Do You Accept Returns or exchanges?
No, unfortunately, returns and exchanges are not accepted.
How will my order be packed?
Small sticker and postcard orders will be shipped in an untracked A7 letter envelope. Stickers will be placed in a glassine bag, while postcards will be in a plastic cello bag for added protection. Post cards will also ship with a cardstock backing to help prevent bending.
Larger order will be shipped in a flat mailer.
Where do you ship from?
I ship from the DMV area!
Do you ship internationally?
As of now, I'm only shipping within the US. I hope to expand to an international audience in the future however!
How long does shipping take?
Please allow 3-5 business days for order to be packaged and processed.
For US orders, please allow up to 3 weeks for package arrival.
If 21 days have passed since your shipping confirmation was sent, please email me at saaguco@gmail.com and I will send you a new one!
Will my order come with tracking?
To keep cost low, all orders will be shipped untracked.
What if my order never arrived?
For domestic orders, please allow at least 21 days maximum after your order has been processed. If after the 21st day, your order has still not been delivered, please reach out to us at Saaguco@gmail.com and we will have a new order shipped out as soon as possible, with tracking!
My order arrived damaged.
If you received a damaged order, please contact me within 7 business days at saaguco@gmail.com with photos of the damage attached. Once I can evaluate the photos and determine the damage, a replacement will be issued as soon as possible!
Frequently Asked Questions